AHEAD: Association for Higher Education Access & Disability
Creating inclusive environments in education & employment for people with disabilities.


Teams (Office 365) – Closed Captions. 

Cost: Free with Office 365 | Platforms: Browser based for Laptop and Desktop and in app form for Android and Apple. 

Office 365 may be free in some Educational Organisations and Workplaces. If so, there is a tool available called ‘Teams’ and this communication tool not only facilitates video camera and text communication but it also has a closed captions feature. Closed captions appear as the speaker talks and written dialogues appears as text on the screen live. 

Most useful for: making all feel included in the call. Some people may prefer closed captions as they may be hard of hearing, deaf or may have English as a second language. 

A key feature: 

  • The closed caption feature in Teams and can be found when you are in a Teams meeting. Click on the three dots and select the ‘Turn on Live Captions’ option. Now closed captions will appear along the bottom of the call. 

turning on the closed captions tool in Teams

Our Top Tips:  

  • Wearing a headset gives Teams the best opportunity to create the most accurate captions. 
  • Calls and meetings can also be recorded (if permissions are granted) and these recordings are saved to STREAM in Office 365. Here closed captions can be either automatically generated or a captioning service can create captions and they can be uploaded to the video. 
  • As good as automatic closed captions are, they do not replace a captioning service.

Demo of Closed Captions in Teams in Action (variations may happen as Teams periodically updates): 


Video source: Mike Tholfsen YouTube channel 

Go to the Microsoft Website for more information> 

For more Advice:  

  • If you are a student in Higher Education, speak to your Assistive Technology Officer or Disability Officer /Learning Support Officer.  

  • If you are a Student in the FET/ETB then it may be possible to speak to an Educational Needs Coordinator, Learning Support Coordinator, Student Access Officer, Student Support Coordinator or a Disability Support Officer for more information about assistive technology.  

  • If you are an Employee and are interested in this technology then speak to your Disability Liaison Officer (public service) or your Line Manager to start the conversation. 

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Creating Inclusive Environments in Education and Employment for People with Disabilities

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