Cancellations/refund requests - All refund requests must be made in writing and received by 5:00pm March 15th with the exception of illness related absences. After 5:00pm March 15th the registrant will be liable for the entirety of the registration fee, regardless of attendance from the scheduled event.  In the case of illness, written messages sent to the AHEAD conference committee will be reviewed on a case-by-case basis. 

Change of attendance type - Attendees are welcome to change their attendance type from online to in-person or vice versa. However, changing attendance type will incur an administrative charge of €10 and additionally those changing from an online ticket to an in-person ticket will be required to pay the difference between the ticket types (€50 for members, €100 for non-members). 

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